Support
Last updated
PreviewSmith is built by a small team, and support goes to a real person.
Get in touch
Email support@previewsmith.app. We aim to reply within two business days.
When you write in, it helps to include:
- The version of PreviewSmith you are running (PreviewSmith → About PreviewSmith)
- Your macOS and Xcode versions
- Whether the problem is in generating screenshots or uploading them to App Store Connect
- What you expected to happen, and what happened instead
Screenshots of the problem are welcome. Please do not send App Store Connect
credentials, API keys or .p8 key files — we will never ask for them, and we
cannot use them to help you.
Common questions
Most answers live in the FAQ — what PreviewSmith does on App Store Connect, which device sizes and locales it covers, why the Preview Helper is a separate download, and where your API key is kept.
For what has changed in each version, see the changelog, which also has an Atom feed.
Reporting a security issue
If you believe you have found a security problem, email support@previewsmith.app with the details and please give us a chance to fix it before disclosing it publicly.
Privacy and terms
See the privacy policy and the terms of service.